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Event Description

5 June - Dealing with Difficult Patients

5 June 2018 - 5 June 2018

Event Details

Event Type Certificate Course
Organisation HPMI
Registrations Close 01 Jun, 2018
Location Family Action Centre Training Room
The Station 5 (see map below)
University of Newcastle, Callaghan New South Wales 2308
Venue Phone: 0249138177
Accreditation Available Yes
Registration Fee $77 HPMI Members/$110 HPMI Non Members


Tuesday 5 June 2018 (6.00 pm for light supper, 6.30-9.30 pm Meeting)
Mr Simon Gould, Principal Lecturer, Medics for Life

3 Hour CPD Educational Workshop 6 Category 2 CPR CPD Points from RACGP

Certificate of Completion will be provided Limited to 35 suitable for the whole practice team

1. Recognise the risk factors and key indicators of aggression and violence.
2. Effectively manage difficult patients through a range of communication, de-escalation and diffusion skills.
3. Identify and implement effective practice strategies and measures to improve the safety of the workplace.

The workshop covers a range of communication strategies and skills in dealing with challenging interactions with patients and others. This includes practice set-out to maximise safety and survival skills for GPs involved in home visits and verbal judo for tricky situations. The workshop is designed for all members of the practice team.


Directions to venue

Enter the University at the Stannett St traffic lights (not the large roundabout) stay in the right lane, take the first right.

Go over 4 speed humps (2 big ones & 2 small ones) and turn in at the Hunter (Griffith Duncan Theatre) sign on your left. Continue down the hill to the immediate right, Hunter Lane (not to the carpark on the left, Bowman Cres).

Parking is free after 5.30pm on weekdays and anytime over the weekend in staff and general parking (you do not need a permit).

Do not park in ‘Service’ car parks.

The Training Room is in the third row of demountable buildings with a ‘Lismore’ sign

See below for map to venue


Contact Details

Contact Mrs Anne Feletti,
Phone: 0249138177
Fax: 0249138763
Email: Anne.Feletti@newcastle.edu.au
Download More Information Click here for Program
Click here for map to venue

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