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Event Description

2 July - Dealing with Difficult Patients - HPMI

2 July 2019 - 2 July 2019

Event Details

Event Type Certificate Course
Organisation HPMI
Registrations Close 01 Jul, 2019
Location The Council Room
Industry Development Centre (IDC) (see map below)
University Drive
CALLAGHAN New South Wales 2308
Venue Phone: 0431817402 on night
Accreditation Available Yes
Registration Fee $77 HPMI Members/$110 HPMI Non Members


Tuesday 2 July 2019 (6.00 pm for light supper, 6.30-9.30 pm Meeting)
Mr Simon Gould, Principal Lecturer, Medics for Life

VENUE PHONE:  0431 817 402 (on meeting night only)

3 Hour CPD Educational Workshop 6 Category 2 CPR CPD Points from RACGP

Certificate of Completion will be provided Limited to 35 suitable for the whole practice team

1. Recognise the risk factors and key indicators of aggression and violence.
2. Effectively manage difficult patients through a range of communication, de-escalation and diffusion skills.
3. Identify and implement effective practice strategies and measures to improve the safety of the workplace.

The workshop covers a range of communication strategies and skills in dealing with challenging interactions with patients and others. This includes practice set-out to maximise safety and survival skills for GPs involved in home visits and verbal judo for tricky situations. The workshop is designed for all members of the practice team.

Directions to venue


THE IDC BUILDING ENTRANCE IS LOCATED BETWEEN THE ROUND-A-BOUT AND TRAFFIC LIGHTS ENTRANCES. It has its own separate entrance off University Drive but is accessible only from the Campus side of University Drive. DO NOT ENTER THE UNIVERSITY VIA THE ROUND-A-BOUT OR TRAFFIC LIGHTS. If you are coming from Waratah/Mayfield direction, you will need to make a U-turn at the round-a-bout to remain on University Drive and access the entrance.

Turn left into the driveway after the pedestrian crossing lights then turn left along the front of the building to access parking. All entrances to the building will lead you to the foyer for Registration.

Parking is free after 5.30pm on weekdays and anytime over the weekend. You do not need a permit.

See below for map to venue


Contact Details

Contact Mrs Anne Feletti,
Phone: 0249138177
Fax: 0249138763
Email: Anne.Feletti@newcastle.edu.au
Download More Information Click here for Program
Click here for map to venue

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