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Event Description

11 August - Dealing with Difficult Patients - HPMI - FULLY SUBSCRIBED

11 August 2020 - 11 August 2020

Event Details

Event Type Certificate Course
Organisation HPMI
Registrations Close 10 Aug, 2020
Location HMRI
John Hunter Hospital Campus
Kookaburra Circuit
HMRI, JHH Campus, New Lambton Heights New South Wales 2305
Venue Phone: 0423 644 557 on day
Accreditation Available 6 Catagory 2 RACGP QI&CPD Points
Registration Fee $77 HPMI Members/$110 HPMI Non Members
This event is now fully subscribed

Date:  Tuesday 11 August 2020

Time:  6.00 pm Registration, 6.30 pm - 9.30 pm Meeting


  • 3 Hour CPD Educational Workshop 6 Category 2 QI&CPD Points from RACGP
  • Certificate of Completion will be provided
  • Suitable for the whole practice team
  • Limited to 14

Learning Outcomes

  • Recognise the risk factors and key indicators of aggression and violence.
  • Effectively manage difficult patients through a range of communication, de-escalation and diffusion skills.
  • Identify and implement effective practice strategies and measures to improve the safety of the workplace. The workshop covers a range of communication strategies and skills in dealing with challenging interactions with patients and others. This includes practice set-out to maximise safety and survival skills for GPs involved in home visits and verbal judo for tricky situations. The workshop is designed for all members of the practice team.

Presenter: SIMON GOULD, Principal Lecturer, Medics for Life

Cost: $77 HPMI Member, $110 Non Member

Venue: The HMRI building is located on the John Hunter Hospital Campus, off Lookout Road, New Lambton Heights. Once on campus, HMRI is accessible by following Kookaburra Circuit past the main entrance to John Hunter Hospital, around to the rear of the campus.

This short video provides a visual ‘driving guide’ to finding the HMRI Building.

Parking: Free Parking available. To access the HMRI Car Park No 5, drive along Kookaburra Circuit then turn left immediately after the HMRI Building. Go to entrance of HMRI building (green sign) and take lift on left hand side to Level 4 where seminar is held

Venue Phone (on evening only): 0423644557






Contact Details

Contact Mrs Angela Place,
Phone: 4913 8177
Fax: 4913 8763
Email: angela.place@newcastle.edu.au
Download More Information Click here for Program
HMRI Map with directions
HMRI Floor Plan

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