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Event Description

25 October - Dealing with Difficult Patients

25 October 2022 - 25 October 2022

Event Details

Event Type Workshop
Organisation HPMI
Registrations Close 21 Oct, 2022
Location The Council Room
Industrial Development Centre
University Drive
Callaghan New South Wales 2306
Accreditation Available RACGP QI&CPD Points
Registration Fee $77 HPMI Members, $110 HPMI Non Members




• 3 Hour CPD Educational Workshop 6 Category 2 QI&CPD Points from RACGP
• Certificate of Completion will be provided
• Suitable for the whole practice team
• Limited to 35

Learning Outcomes 
On completion of this activity participants will be able to

1. Recognise the risk factors and key indicators of aggression and violence.
2. Effectively manage difficult patients through a range of communication, de-escalation, and diffusion skills.
3. Identify and implement effective practice strategies and measures to improve the safety of the workplace.
The workshop covers a range of communication strategies and skills in dealing with challenging interactions with patients and others. This includes practice set-out to maximise safety and survival skills for GPs involved in home visits and verbal judo for tricky situations. The workshop is designed for all members of the practice team.

The Council Room
University of Newcastle
University Drive


6.00 pm - Registration
6.30-9.30 pm Meeting

Please contact HPMI 4913 8177 if you have any questions


Contact Details

Contact Mrs Angela Place,
Phone: 49138177
Fax: 49216467
Email: angela.place@newcastle.edu.au
Download More Information CLICK HERE FOR PROGRAM

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