How do I log in?

Visit https://hpmi.online/login/index.php and enter your username and password.

• Don’t have an account? Select Create new account.
• Forgotten your password? Select Lost password on the login page.

If you continue to experience difficulties accessing your account, contact [email protected] for assistance.

I have forgotten my password. How do I reset it?

Visit https://hpmi.online/login/index.php and select Lost password.

Follow the prompts to reset your password using the email address associated with your account.

If you do not receive the reset email or continue to experience difficulties, contact [email protected].

My account is locked

If your account is locked, first try resetting your password using the Lost password link on the login page:

https://hpmi.online/login/index.php

If you are still unable to access your account, contact [email protected] and provide:

• Your name
• Email address
• Brief description of the issue

How do I create an account?

Visit https://hpmi.online/login/index.php and select Create new account.

Follow the prompts to complete your registration.

Note: Creating an account does not automatically enrol you in a course or webinar recording. A separate enrolment is required for each course or recording, and an enrolment key may be required.

If you need assistance or cannot locate your enrolment key, contact [email protected].

How do I change my email address?

1. Log in to your HPMI Moodle account.
2. Open your profile settings.
3. Update your email address.
4. Save your changes.

Your new email address will be used for future communications and password reset requests.

Access Moodle: https://hpmi.online/login/index.php

How do I download my certificate?

Log in to the HPMI Education Hub (Moodle):

https://hpmi.online/login/index.php

Once logged in, open the course you attended from your Recent Courses list or course dashboard.

Before your certificate becomes available, you must complete all required course activities, including the evaluation questionnaire.

To download your certificate:

1. Open the relevant course.
2. Navigate to the certificate section.
3. Select the certificate.
4. Download or save it to your device.

If you cannot access your course, have not completed the evaluation, or cannot locate your certificate, contact [email protected].

When will my certificate become available?

Your Certificate of Attendance will become available once you have completed all required course activities, including the evaluation questionnaire.

To access your certificate:

1. Log in to the HPMI Education Hub (Moodle).
2. Open the relevant course.
3. Navigate to the certificate section.
4. Download or save your certificate.

If you have completed all requirements and your certificate is not available, contact [email protected].

Why can’t I see a certificate?

If you cannot see your certificate, first check that you have completed:

• The evaluation questionnaire
• Any other required course activities

Certificates are only available once all course requirements have been completed.

To access your certificate:

1. Log in to the HPMI Education Hub (Moodle).
2. Open the relevant course.
3. Navigate to the certificate section.

If you have completed all requirements and your certificate is still unavailable, contact [email protected].

Why hasn’t my CPD been uploaded?

There are several reasons why your CPD may not have been uploaded:

• You have not been confirmed as a participant in the educational event.
• You have not completed the event evaluation questionnaire.
• Your RACGP or ACRRM membership number was not provided or is incorrect.
• The surname provided does not match your RACGP or ACRRM membership record.
• The required information was not submitted within the CPD reporting timeframe.

To help ensure your CPD is uploaded successfully, provide your current RACGP or ACRRM membership number and the surname associated with your membership when registering for an event or completing an evaluation questionnaire.

If you believe your CPD should have been uploaded and it is not appearing in your CPD Home, contact [email protected].

How do I provide my RACGP or ACRRM membership number?

Provide your current RACGP or ACRRM membership number when:

• Registering for an event
• Completing an event evaluation questionnaire

Providing your membership number helps ensure your CPD participation is recorded and reported correctly.

For more information, visit:

CPD Accreditation

If you need assistance updating your membership number, contact [email protected].

How are CPD hours allocated?

For eligible CPD-accredited activities, CPD hours are generally allocated based on the length of the educational program.

As a guide:

• One hour of education is typically equivalent to one hour of CPD.
• Approved CPD hours are communicated in the event information prior to attendance.

Which activities are eligible for CPD?

All educational activities provide a Certificate of Attendance, which can be used as evidence of participation for CPD purposes.

HPMI is accredited to upload CPD for RACGP and ACRRM members for eligible accredited activities. CPD eligibility varies by event.

Examples of activities accredited for CPD upload include:

• Cluster Meetings
• CPR Course
• Ear Pathology & Wax Management Course
• HPMI Medical Education Day
• HPMI Update Meetings
• Mirena Insertion Course
• Women’s Health Interest Group

Examples of activities not accredited for CPD upload include:

• Nursing CPD Webinars
• Practice Administration Webinars

GP participants may wish to determine whether these activities are eligible for self-reporting under their individual CPD requirements.

To check whether an activity is CPD accredited, locate the activity on the HPMI website and confirm which HPMI stream it falls under.

If you are unsure whether an activity is eligible for CPD upload, contact [email protected].

How do I self-report CPD?

If your CPD is not being uploaded directly by HPMI, you may be able to self-report your activity to your reporting body.

To self-report:

1. Log in to the HPMI Education Hub (Moodle).
2. Open the relevant course.
3. Download your Certificate of Attendance.
4. Submit the certificate to your CPD reporting body in accordance with their requirements.

Before downloading your certificate, ensure you have completed all required course activities, including the evaluation questionnaire.

Note: HPMI is accredited to upload CPD for RACGP and ACRRM members only. Participants affiliated with other CPD programs or professional bodies may need to self-report their CPD using their Certificate of Attendance.

If you are unable to access your certificate, contact [email protected].

How do I register for an event?

Register using the link in your event invitation email or by visiting the HPMI Events page and selecting the event you wish to attend.

After submitting your registration, you will receive a confirmation email with further event details.

If you require assistance, contact [email protected] or 02 4913 8163.

How do I join a webinar?

On the day of the webinar, you will receive an email and SMS containing your webinar link, event details, and any applicable CPD information.

We recommend joining a few minutes before the scheduled start time to allow time to connect and resolve any technical issues.

If you have not received your webinar link by the scheduled start time, contact [email protected].

Where can I find my Zoom link?

Your Zoom webinar link will be sent to the email address and mobile number you provided when registering.

The email and SMS are typically sent on the day of the webinar and include:

• Your webinar link
• Event details
• Relevant CPD information

Before the webinar starts, check your inbox, junk/spam folder, and text messages.

If you have not received your Zoom link on the day of the event, contact [email protected].

Can I attend if I register after the event has started?

Registration before the event starts is recommended.

For face-to-face events, registering in advance helps ensure catering and dietary requirements can be accommodated.

For webinars, late registrations may be accepted. However, access details can only be provided once your registration has been received and processed by the event coordinator. To avoid delays, we recommend registering before the scheduled start time.

How do I cancel my registration?

To cancel your registration, contact the event coordinator listed on the event invitation or educational program as soon as possible.

If you are a non-member, cancellation fees may apply. Please refer to the event cancellation policy for details.

If you need help identifying the event coordinator, contact [email protected].

Can I transfer my registration to another person?

No. Registrations are non-transferable and cannot be transferred to another person.

If you are unable to attend, contact the event coordinator as soon as possible. Cancellation terms and fees may apply. Refer to the event cancellation policy or contact the event coordinator for further information.

What happens if I miss a webinar?

If you registered for the webinar but were unable to attend the live session, you will receive information on how to access the recording, provided:

• The recording has been made available by HPMI.
• The presenter has granted permission for the recording to be shared.

Please allow 1 to 2 business days after the event for the recording to become available.

Can I watch recordings on demand?

Yes. Webinar recordings can be watched on demand at a time that suits you, provided the recording has been made available by HPMI.

A separate enrolment is required for each recording you wish to access.

If you have not received the enrolment key after registering for an event, email [email protected] and advise which recording you would like to access.

Information for presenters

If you are presenting at an HPMI event, you will be assigned an event coordinator who will liaise with you regarding all event arrangements.

Your event coordinator will provide information such as:

• Event date, time, and format
• Presenter requirements and deadlines
• Presentation and resource submission details
• Webinar access information (where applicable)
• CPD and attendee information
• Technical and administrative support

All presenter communications, event logistics, and presentation requirements are coordinated through your assigned event coordinator.

If you are unsure who your event coordinator is, contact [email protected].

Can my presentation be recorded?

If you are presenting at an HPMI event, your assigned event coordinator will contact you to discuss recording arrangements and seek your permission for the session to be recorded.

Your event coordinator will explain:

• How the recording may be used
• Who will have access to the recording
• Any presenter requirements or preferences
• Options for discussing questions or concerns

If you have not been contacted about recording permissions, contact [email protected].

Trade display information

If your organisation is participating in a trade display, your assigned event coordinator will contact you before the event with all relevant information.

This information may include:

• Event date, time, and venue details
• Trade display set-up and pack-down times
• Venue access and parking instructions
• Trade display inclusions
• Catering arrangements
• Representative registration details
• Opportunities to engage with attendees
• Venue maps and directions

Trade display inclusions may vary between events and can include:

• Tables and chairs
• Name badges
• Participant lists (where applicable)
• Event programs

Any event-specific requirements, deadlines, or venue instructions will be provided by your event coordinator.

If you have not received your event information or are unsure who your event coordinator is, contact [email protected].

What sponsorship opportunities are available?

HPMI offers sponsorship and trade display opportunities for selected educational events throughout the year.

Sponsorship prospectuses are generally distributed approximately one month before an event and may also be available from the HPMI Events page:

https://www.hpmi.org/events/category/hpmi-events/

Sponsorship opportunities may include:

• Brand recognition on event promotional materials
• Company logo and website link on the HPMI website (where included in the package)
• Trade display space at the event
• Access to participants and networking opportunities
• Opportunity to address webinar attendees (where applicable)
• Catering for attending representatives
• Access to participant and trade contact information (where included in the package)

Available sponsorship packages, inclusions, pricing, and conditions vary between events and are outlined in the event-specific sponsorship prospectus.

To enquire about upcoming sponsorship opportunities, contact [email protected] or 02 4913 8163.

How do sponsorship invoices and payments work?

Once your sponsorship or trade display booking has been confirmed, your event coordinator will contact you to obtain the information required to issue an invoice.

You may be asked to provide:

• Organisation name
• Accounts payable contact details
• Billing address
• Purchase order number (if required)
• Email address for invoice delivery

Invoices are issued by the University of Newcastle, and payment instructions will be included on the invoice.

Please note that sponsorship benefits and trade display arrangements may be subject to payment being received by the specified due date.

If you have questions about your invoice or payment, contact your event coordinator or [email protected].

What is HPMI?

HPMI (Hunter Postgraduate Medical Institute) is a not-for-profit organisation that supports healthcare professionals through continuing professional development (CPD), education, networking, and professional development opportunities.

HPMI supports:

• General Practitioners
• Nurses
• Allied Health Professionals
• Practice Managers
• Medical Receptionists and Administrative Staff

HPMI delivers educational events, webinars, courses, and conferences that support ongoing learning across the Hunter and surrounding regions.

Who can join HPMI?

HPMI membership is open to healthcare professionals and practice staff, including:

• General Practitioners
• Nurses
• Allied Health Professionals
• Practice Managers
• Medical Receptionists and Administrative Staff

Membership provides access to professional development opportunities, educational events, networking opportunities, and member benefits throughout the year.

For information about membership categories, fees, and benefits, visit: https://www.hpmi.org/membership/

How do I submit a support request?

An online contact form is available on the HPMI website.

Complete the form with your enquiry and a member of the HPMI team will respond as soon as possible.

Access the contact form here: https://www.hpmi.org/contact-us/

How long will it take to receive a response?

HPMI aims to respond to enquiries as soon as possible.

Response times may vary depending on:

• The nature of your enquiry
• Staff availability
• Whether additional information is required

For event-specific enquiries, you may also contact the event coordinator listed in the educational program.

How can I contact HPMI?

You can contact HPMI using the details below:

• Phone: 02 4913 8163
• Email: [email protected]

Additional contact information is available on the HPMI Contact Us page: https://www.hpmi.org/contact-us/