HPMI Events

Join us for this educational webinar presented by the Hunter New England and Central Coast Primary Health Network's Sustainability and Viability Initiative (SAVI). SAVI is your partner in building a viable, future-ready practice.

This session will explore the patient experience and provide practical strategies to help practices enhance service delivery and patient satisfaction. Participants will:
Step into the patient's shoes and explore the entire patient journey, from discovering your practice, to post-appointment follow-up. Learn practical ways to improve patient access, booking experiences, communication, and service delivery. Discover how small operational changes can enhance patient satisfaction, trust, and loyalty. Understand the importance of patient-centred interactions and a welcoming practice environment. Develop an action plan to identify, prioritise, and implement patient experience improvements within your practice.