Join us for this educational webinar presented by the Hunter New England and Central Coast Primary Health Network's Sustainability and Viability Initiative (SAVI). SAVI is your partner in building a viable, future-ready practice.
This session will explore the patient experience and provide practical strategies to help practices enhance service delivery and patient satisfaction. Participants will:
Step into the patient's shoes and explore the entire patient journey, from discovering your practice, to post-appointment follow-up. Learn practical ways to improve patient access, booking experiences, communication, and service delivery. Discover how small operational changes can enhance patient satisfaction, trust, and loyalty. Understand the importance of patient-centred interactions and a welcoming practice environment. Develop an action plan to identify, prioritise, and implement patient experience improvements within your practice.