Practice Administration CPD

Join us for this educational webinar presented by the Hunter New England and Central Coast Primary Health Network's Sustainability and Viability Initiative (SAVI). SAVI is your partner in building a viable, future-ready practice.

This session will explore the patient experience and provide practical strategies to help practices enhance service delivery and patient satisfaction. Participants will:
Step into the patient's shoes and explore the entire patient journey, from discovering your practice, to post-appointment follow-up. Learn practical ways to improve patient access, booking experiences, communication, and service delivery. Discover how small operational changes can enhance patient satisfaction, trust, and loyalty. Understand the importance of patient-centred interactions and a welcoming practice environment. Develop an action plan to identify, prioritise, and implement patient experience improvements within your practice.

This webinar explores the important role that practice managers and administrative staff play in recognising and responding to domestic, family and sexual violence (DFSV) within primary healthcare and community settings. As the first point of contact for many patients and clients, administration staff are often well placed to identify concerns, manage sensitive information, and contribute to a safe, trauma-informed response.

Participants will gain an understanding of how to recognise potential signs of DFSV, respond appropriately to disclosures or concerns, and navigate practical issues such as confidentiality, documentation, referrals, and subpoena requests. The session will promote a whole-of-practice approach to supporting the safety and wellbeing of victim-survivors.