Practice Administration CPD

Join us for the Peer Panel featuring Practice Managers from our region, facilitated by the Hunter New England and Central Coast Primary Health Network's Sustainability and Viability Initiative (SAVI). SAVI is your partner in building a viable, future-ready practice.

• Step into the patient's shoes and explore the entire patient journey, from discovering your practice, to post-appointment follow-up.
• Learn practical ways to improve patient access, booking experiences, communication, and service delivery.
• Discover how small operational changes can enhance patient satisfaction, trust, and loyalty.
• Understand the importance of patient-centred interactions and a welcoming practice environment.
• Develop an action plan to identify, prioritise, and implement patient experience improvements within your practice.

This webinar explores the foundations of a positive workplace culture and provides practical strategies to support staff wellbeing, work-life balance, and effective teamwork within healthcare practices.

By the end of this session, participants will be able to:
• Recognise the key elements of a positive workplace culture.
• Identify practical strategies to support work-life balance and staff wellbeing.
• Strengthen communication and teamwork within their practice.
• Apply simple actions to create a more positive, supportive, and resilient workplace.

Participants will leave with practical ideas they can apply immediately to strengthen team dynamics, improve workplace satisfaction, and contribute to a healthier organisational culture.